Delivery charges are £3.50 for standard delivery (via Royal Mail 2nd class) within the UK.
Subject to stock availability, we will despatch your order by the close of business on the following working day.
International
Delivery charges outside the UK are £6.50
You may also incur customs/duty charges depending on where you live. You are responsible for these charges, and should seek advice before ordering.
We reserve the right not to fulfil overseas orders. This will be the case if we feel that the address given is not secure (in the instance of a PO Box address) or we have experienced difficulties with previous orders to that particular destination.
Refunds/returns/exchanges
Mail order
If you wish to return an item, you have 30 days from the date shown on your receipt to do so. We will not refund the delivery charge you have paid when your order was placed, except in the circumstances where we have made an error.
You are responsible for all costs incurred in returning the item. You must take reasonable care of the item(s) whilst in your possession, and should also return any items in appropriate packaging so as to preserve their condition in transit. We will issue a refund within 5 working days of receipt of returned goods, subject to satisfactory inspection. Refunds will normally be made via the same method as original payment.
To qualify for a refund, the DVD must be returned in its original sealed packaging. This requirement is in accordance with the Distance Selling Regulations, and preserves the copyright of software developers. This does not apply where software is found to be faulty.
